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Frequently Asked Questions
Framed Prints
Every piece is custom made to order. Production takes approximately 8 working days, and delivery typically takes a further 1–5 business days depending on your location (longer for regional/remote areas).
Yes, you'll receive tracking as soon as your order ships.
Currently we ship within Australia only.
Yes. Every frame arrives fully assembled with hanging hardware pre-installed, along with simple instructions (via QR code) for hanging.
Our prints feature a premium 50mm white mat border with archival, acid-free materials — designed to give your print a clean, gallery-style finish.
Solid wood, handcrafted to order in Australia. [Zeppelin Slim: painted black satin finish / Australian Oak Slim: natural oak veneer finish].
Because every piece is custom made specifically for your order, we're unable to accept change-of-mind returns. If there's any issue with quality, damage, or a fault, contact us and we'll make it right.
This is rare thanks to careful, protective packaging - but if it happens, contact us with photos and we'll arrange a replacement right away.





